These terms and conditions apply to Personal Training, Small Group Training, Coaching and Open Gym services at Convoy Gym in IJburg.
These terms and conditions apply when the Participant registers, directly or indirectly, for Personal Training, fitness classes and/or Open Gym at Convoy. An Agreement is established following the Participant’s written registration with the Organization.
Deviations from these terms are only valid if explicitly agreed upon in writing. Convoy reserves the right to modify these terms and conditions and will communicate such changes in advance.
To ensure responsible participation in sports, the Participant must undergo an intake interview prior to engaging in activities. The intake form must be completed truthfully and signed. Based on the intake and interview, Convoy may deny participation.
All offers and quotations are non-binding unless stated otherwise. Offers do not automatically apply to future Agreements. Convoy is not bound by obvious errors or mistakes in publications, agreements, quotations or other correspondence.
The initial subscription has a specific duration. After expiry, unless cancelled, it converts into a subscription for an indefinite duration unless otherwise agreed. Membership rights are strictly personal and non-transferable.
To terminate a subscription after a specified period, written notice must be given by email at least one calendar month in advance. Early termination is not permitted, except in limited approved medical situations supported by a statement from a recognized doctor or therapist.
Convoy may modify the class schedule when needed. Classes may be cancelled on public holidays. Open Gym with a personal access key is available daily from 07:00 to 22:00.
Convoy aims to provide high-quality guidance through qualified trainers. Results are never guaranteed, as progress also depends on the Participant’s own consistency and commitment. Participants must report relevant pain, discomfort, fatigue or health changes.
Participants and visitors must follow Convoy’s rules regarding attire, order and discipline. Appropriate sports clothing and sports shoes are required during training sessions.
Participation in training is at the Participant’s own risk. Convoy is not liable for injury, theft, loss or damages except where required by law and within the limits described in these terms. In cases of force majeure, including illness, internet disruption, weather conditions or government measures, Convoy may be unable to fulfill obligations temporarily.
Convoy may terminate the Agreement immediately in the event of rule violations, harmful behaviour, or prohibited substance use. Early termination by the Participant is only possible for medical reasons supported by a recognized medical certificate. Membership fees are non-refundable.
Convoy handles personal data with care and in accordance with GDPR. Personal data is used for administrative purposes and not shared with third parties unless legally required. Invoice data must be retained in accordance with legal obligations.
Training plans, methodologies, models, booklets and tools developed by Convoy remain the property of Convoy. Audio or video recordings of training sessions and trainers are not allowed without prior written permission.
Complaints may be directed to Convoy. All agreements are governed exclusively by Dutch law. Convoy reserves the right to adjust rates and these terms and conditions with at least one month’s notice where applicable.
Cameras are installed in public areas only for safety, security and property protection. Footage is stored securely for a maximum of 4 weeks unless required longer for a specific incident.
All training is at the Participant’s own risk. Participants must disclose relevant injuries or medical conditions, follow safety instructions, and use appropriate precautions when training alone or performing heavy lifts.
Convoy may take photographs and record videos during sessions and events for promotional purposes, including social media, website and marketing materials. Participants may withdraw consent by written request.